Return your items in 4 easy steps
What are the conditions for returning an item?
14 day free returns policy, subject to Terms and conditions.
Requirement for a valid procedure
- Proof of purchase – the document handed over to you together with the product, on delivery.
- Original packaging – the manufacturer packaging
- Any free promotional items – gifts or accessories delivered with the purchased item
- Valid return reason – please refer to the section below for the details
How do I return an item/ What happens once I have returned an item?
For any return request please contact our Customer Service Call Center at 0759-205-554 or click here and fill the form.
What happens once I have returned an item?
- We will perform a careful quality check.
- If the claim is valid we will refund you according to your requested refund method.
- The process may take up to 7 days from when your return request was submitted.
- If the claim is invalid the item will be sent back to you.
- We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items, place pay-on-delivery orders or even shop in Inova IT in the future.