01. Shipping & Delivery
If your order has not yet been dispatched from our warehouse, we suggest you cancel your order and reorder.
Otherwise if the order is already with rider, then we are unable to change the address, please also contact us via App live chat/ email@example.com for further help
Yes, currently door to door delivery is available within Nairobi only. For remaining Locations, we delivery via pick-up stations.
– Delivery to doorstep
This will take 1- 2 days
– Delivery to pick-up station
You can still opt to collect your package from our shop, This takes same period of 1-2 days.
For Deliveries to other parts of the country, you can choose pick from stations of G4S or Wells Fargo (Depending on your location and takes around 2-3 days).
03. Payment Methods
1. Cash on delivery (easy and simple at your doorstep)
2. Mobile Money using our MPESA Till Number
You can find the payment methods at the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.
02. Orders & Returns
Shopping on Inova IT is easy! Once you have found the product you want to buy, just follow the steps below:
Click on ‘add to cart’, to add this product to your cart,
Click on ‘cart’ in the top right corner,
Register/Login into your account by entering your email and password,
Enter your shipping/billing information,
Choose your preferred payment option,
Click on ‘Confirm order’ to proceed to the payment portal and complete your order.
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details.
Please note that this confirmation is a mandatory step before we ship your order.
14 day free returns policy, subject to Terms and conditions.
Requirement for a valid procedure
Proof of purchase – the document handed over to you together with the product, on delivery.
Original packaging – the manufacturer packaging
Any free promotional items – gifts or accessories delivered with the purchased item
Valid return reason – please refer to the section below for the details